Terms and conditions

The Body Refinery Online Pty Ltd ACN 600 333 140 (‘TTBRO’) (‘us’, ‘we’, ‘ours’)

  1. Below are the terms and conditions (‘Terms’) for the use of any:
  • exercise videos, educational videos, cardio guide and nutrition plans and guides;
  • Pilates routines, exercises and demonstrations;
  • recipes;
  • the website www.thebodyrefineryonline.com;
  • social media platforms such as Facebook pages and Instagram accounts operated by TBRO;
  • webinars, seminars, course materials or podcasts; and
  • miscellaneous materials through ebooks, MP4’s,

promoted by TBRO as a part of its “ Body Refinery Online” course, whether paid for or free of charge (‘Course’).

Using the Course

  1. For the avoidance of doubt, the following terms and conditions (the ‘Terms ’) apply to the use of all materials associated with the Course including but not limited to the website www.thebodyrefineryonline.com (‘our website’), the Body Refinery Facebook page (‘our Facebook page’) our Instagram page (‘our Instagram account’), any other material promoted by TBRO to be seen by the public in undertaking the Course and any other online Pilates routines, exercise, educational, cardio, fitness and nutritional courses offered to the public by TBRO.
  2. The Course includes, but is not limited to the website, including any blog, articles, publications and services as specified on our website, our Facebook page and our Instagram page and any material whatsoever in any form (including printed, electronic or otherwise) which is provided to you by us or our employees, consultants, agents, representatives, service providers or contractors.
  3. By clicking the “I accept” button or by accessing the website, you agree to be personally bound by the Terms and warrant that you are at least 18 years of age and you accept that performing any of the tasks in the Course may expose you to injury.
  4. By clicking the “I accept” button you agree to pay for the Course at the rate and in the manner specified on the website as amended from time to time. All prices are in Australian Dollars (AUD) and are inclusive of GST. We reserve our rights to amend the rates at any time and you acknowledge and agree that we are permitted to do this.
  5. If you breach the Terms, we may immediately suspend or terminate your use of the Course, without refund, and take any appropriate action against you we see as necessary to recover monies for any damages suffered by us due to your breach. We may suspend or terminate your use of the Course at any time at our sole discretion if we consider that you have brought, or may bring, the reputation of TBRO its employees, consultants, agents, representatives, service providers, contractors or any of its associated entities into disrepute.

Medical professional advice

  1. By clicking “I accept” you warrant that before starting the Course you have consulted a medical practitioner to ensure that you are mindful of your current state of fitness, wellbeing and health, any restrictions that are appropriate for you, and that you are satisfied that the Course is suitable for you. You should immediately seek medical attention if there are any changes whatsoever to your physical condition at any time.
  2. No information contained in the Course is intended to be used as medical advice and the Course is not intended to be used to diagnose, treat, cure or prevent any medical or mental health condition or for any therapeutic purposes. Before relying on any information in the Course, you should carefully evaluate the accuracy and relevance of the information for their purposes and obtain appropriate professional medical advice from a qualified medical professional.
  3. By clicking the “I accept” button, you acknowledge and agree that the activities in the Course may be considered a dangerous activity and that injuries can and may occur.

Information provided on our website

  1. To the extent permitted by law, we do not make any representations or warranties that any information we provide is reliable, accurate or complete and we make no guarantees of any specific result from use of the Course. We are not liable for any loss, costs, damages arising from any action taken or reliance by you on any information or material of the Course, our website and our Instagram account or any other social media platform operated by TBRO.
  2. We do not offer or provide professional medical advice, diagnosis, treatment or rehabilitation.
  3. The website, our Facebook and Instagram pages or accounts may contain hyperlinks to other third party websites. Such links are provided for convenience only and we take no responsibility for the content of any hyperlink.
  4. The blog on our website may accept forms of cash advertising, sponsorship, paid insertions or other forms of compensation which may influence the content the blog.

Nutritional information

  1. Nutritional information provided as part of the Course may be taken from sources provided by third parties. Before relying on any nutritional information as part of the Course, you should carefully evaluate the accuracy, completeness and relevance of this information for your own needs, and obtain appropriate expert medical advice relevant to your circumstances.
  2. We give no warranty that the Course is free from error or suitable for your needs.
  3. Nutrient composition of foods and ingredients can vary substantially between batches and brands because of a number of factors, including changes in season, changes in formulation, processing practices and ingredient source.


  1. We are not liable or responsible for any recommendations provided to you as part of the Course.


  1. You are responsible for making your own inquiries and agree to seek independent advice from a medical professional before acting on any information or material made available to you as part of the Course. The Course may not be suitable for your particular circumstances and is not a substitute for obtaining specific advice from a qualified medical professional.
  2. You agree that the Course is an information service only, and that you are solely responsible for (at your own discretion) following (or not following) the Course.
  3. We are not responsible for any injuries that you may suffer as a result of the Course.
  4. By clicking “I accept” button or by accessing our website, you accept that to the extent that we supply any ‘recreational services’ or ‘recreational activities’ within the meaning of the Competition and Consumer Act (2010) (Cth) or any State or Territory civil liability or consumer protection legislation or corresponding services or activities under any other applicable local law from your jurisdiction), you acknowledge that your participation in the recreational services and activities may involve risks, including personal injury and death. Prior to participating in the recreational services and activities, you must assess all the risks involved, including risks that may be caused by your own acts or omissions, your health condition, and risks that are not known to you or are not readily foreseeable at the time of participating in the recreational services and activities. By participating, you are doing so voluntarily and at your own risk. To the extent permitted and required by law, this is a risk warning pursuant to the various civil liability and consumer protection legislation. You assume all risks in connection with your participation in any recreational services and activities that we may provide as part of the Course. To the maximum extent permitted by law, we exclude all liability arising from or in connection with any recreational services or activities for: (1) death; (2) physical or mental injury (including the aggravation, acceleration or recurrence of such an injury); (3) the contraction, aggravation or acceleration of a disease; and (4) the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs: (a) that is or may be harmful or disadvantageous to you or the community; or (b) that may result in harm or disadvantage to you or the community, resulting from the supply of recreational services or recreational activities, but we do not exclude our liability to significant personal injury which is caused by our reckless conduct in the supply of recreational services or activities as part of the Course.

Quality of the Course

  1. You can email us anytime with any questions, concerns or thoughts during the Course which runs for a total of eight (8) weeks. We will use our best endeavours to respond to your questions, concerns or thoughts as soon as possible.
  2. You acknowledge that the Course may not be error-free or uninterrupted. We do not warrant that any computer files as part of the Course will be free of viruses or contamination or destructive features. Receipt of emails, or other communications such as via our Facebook page or Twitter account from us cannot be guaranteed. However, we will use our best endeavours to provide an alternative form of communication wherever possible.

Security of information

  1. No data transmission can be guaranteed as secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Third party products or services

  1. Members and third parties are not permitted to advertise or promote their products or services, or the products or services of others, on any part of the website or our Facebook page and our Instagram account; without prior written consent from us. If in our opinion you are engaged in advertising, promotion or providing advice to other members of the Course, then we reserve the right to suspend or terminate any member from participating in the Course.


  1. We do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from use of the Course including acts, omissions and conduct of any person. Where information is made available to you by third parties, for example, our Facebook page and Instagram account, we do not purport to endorse the contents of that opinion or advice, nor do we guarantee the accuracy or completeness of that content, and we will not accept liability for loss or damage arising from your reliance upon any information obtained through the Course. It remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.
  2. The Course is for educational purposes only and is not intended as a substitute or replacement for professional medical advice, diagnosis, treatment, or rehabilitation. The Course could contain a range of content including marketing materials, testimonials, recipes, encouragement, and interesting articles on third party sites.
  3. To the extent permitted by law, in no event will we (or our employees, agents, representatives, service providers and subcontractors) be liable to you for indirect, special or incidental, punitive, exemplary or consequential loss, costs, expenses and damages (or any loss of revenue, loss of data, loss of profits or loss of opportunity whether the losses be direct or indirect), suffered or incurred by you and arising out of or in connection with your access to or use of the Course; regardless of whether liability is based on any breach of contract, tort (including negligence) or warranty, arises under statute, or any other basis of liability.
  4. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms is excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to, at our option:
  1. if the breach relates to goods, replacing, repairing or supplying goods equivalent to, those goods or paying the cost of replacing or repairing them or acquiring equivalent goods; or
  2. if the breach relates to services, re-supplying, or paying the cost of re-supplying, those services.
  1. To the extent permitted by law, our total liability in respect of all claims in connection with this agreement and the Course (whether based in negligence or any other tort, contract, statutory liability or otherwise) will be the total sum of all fees paid or payable by you under this agreement up until and including the date the cause of action accrued.
  2. The limitation of liability set out in these Terms does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.


  1. You agree to indemnify and keep us, our employees, agents, service providers and subcontractors, indemnified from and against any claims and all losses, expenses, damages and costs (including reasonable legal fees incurred on a solicitor/client basis) suffered or incurred by us, our employees, agents, representatives, service providers and subcontractors, or any third party, which arises as a result of your breach of these Terms or as a result.
  2. You agree to indemnity and hold us, our employees, agents and subcontractors, harmless against all demands, claims, causes of action, interest and costs which we, our employees, agents, representatives, service providers and subcontractors, may suffer as a result of your negligent actions and omissions.
  3. You agree to indemnity us and our employees, agents and subcontractors, against all liability for loss, costs, damages, interest and expenses (including all legal costs incurred by us on a full indemnity basis) which may be paid, suffered or incurred by us, our employees, agents and subcontractors, in connection with any proceedings commenced by any person against us in any way relating to your conduct.  Any such amounts will be payable by you on demand by us.

 Intellectual property

  1. Unless otherwise indicated, the Course (including but not limited to its content, materials, recipes, exercise Courses, text, graphics, logos, icons, sound recordings, video, software and advertisements) is licensed to us to use.
  2. We grant you a personal, limited, revocable, non-exclusive and non-transferable licence to access, view, listen to, use the Course solely for your personal, non-commercial purposes and only for those purposes. No part of the Course may be reproduced, reused, retransmitted, adapted, published, broadcast or distributed without our prior written permission.
  3. You must not:
  1. share the Course with any other persons;
  2. publish or post any of the Course’s content (such as recipes or exercise Courses) on any other website, including on social media pages or websites;
  3. use the Course to describe, market, endorse or promote any goods or services (including but not limited to goods and services such as meal plans and personal training services); and
  4. register or maintain any social media pages or websites that misrepresent or are reasonably likely to misrepresent any affiliation with, or endorsement by us.
  1. Despite anything in the preceding clause you can share information which is publicly available on our Facebook page or our Instagram account, so long as in our opinion you do not bring the reputation of TBRO, its employees, consultants, agents, representatives, service providers or any of its associated entities into disrepute
  2. We may, from time to time, monitor your use of the Course to determine if you are in breach of these Terms. Such monitoring may include:
  1. the frequency and nature of any downloads; and
  2. the time of access and IP addresses used to access the Course.
  1. We may suspend, limit or terminate your access to the Course (at our discretion) if we reasonably suspect, based on the results of such monitoring, that you are in breach of these Terms of Use.

 User-generated content

  1. You may post information, photos, content, and/or upload materials to our Facebook page or our Instagram account (User Content). We have the right, but not the obligation, to monitor and review User Content from time to time and we may, at our sole discretion and without prior notice to you, remove or edit any of your User Content for any reason (or for no reason at all).
  2. Notwithstanding our right to monitor, review and edit any User Content, we are not obliged to do so. We accept no responsibility or liability for any User Content. In particular, you acknowledge and agree that we do not authorise, condone or endorse any User Content of any other user, and are not responsible for the accuracy, legality or decency of such content. You are solely responsible for verifying the veracity of any claims or statements made in any User Content.
  3. We are not responsible for how other users may use your User Content. You should take care before posting anything sensitive or personal about yourself to any part of our Facebook page or our Instagram account that is accessible to the public or other users of the Course.
  4. Some User Content may refer to events or activities that are organised by other users of the Course. We are not responsible for organising these events and activities, and do not authorise or endorse them. You are solely responsible for determining whether to participate in these events and activities, at your own risk.
  5. You are legally responsible for all User Content you submit.

Payment and refunds

  1. Orders for participation in the Course is subject to acceptance by us. Acceptance or rejection is at our sole discretion. Acceptance (or rejection) of an order will be notified to you as part of the ordering procedure. Acceptance and continued access to our service is always subject to payment first being made by you. For the avoidance of doubt, by placing an order, you make an offer to purchase the relevant Course subscription that is the subject of your order. We reserve the right to terminate your access to the Course if you are not up to date with any payment plan that may be offered.
  2. All fees are non-refundable, unless the Course is not available for a period lasting more than 3 days. In this circumstance, a pro rata refund may be granted upon written request by you.


  1. You agree to be bound by the latest version of the Terms. We may vary, amend or add to these Terms at any time without notice to you.

 Personal information collection notice

  1. In registering for access or using the Course, you may be required to give us certain personal information in which you have certain rights. Personal information relating to you which we collect, use and disclose may include sensitive information, such as information about your health, your details related to how you pay for our services, your age, height and weight. If you do not provide all of the personal information that we request, then we may not be able to provide all or some of the Course to you.
  2. We collect, use and disclose your personal information for the reasons set out in our Privacy Policy. We usually disclose personal information that we collect on a confidential basis to our contractors and service providers (including financial service providers) so that they can provide services to us (so that we may provide services to you). Unless you ask us not to, we may also use your personal information to send updated information and other promotional material to you.
  3. You consent to your personal information being used and/or disclosed for any reasons given to you by us (at the time of collection) in relation to the use and disclosure of your personal information, including the reasons set out in our Privacy Policy. You also consent to us using and disclosing information about your age, name, height and weight for the purposes of displaying your User Content, publicly profiling your fitness on the website, our Facebook page or Instagram account, displaying the results of competitions, promoting the service and encouraging other members as well as to financial service providers to allow processing of your payments.
  4. The Privacy Policy document contains information about how you may access personal information that we hold about you, and how you may notify us about a breach of the privacy laws.

Severance and termination

  1. We may in our sole and absolute discretion refuse registration, or suspend or terminate the Course at any time and for any reason.
  2. If a provision of these terms is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other terms.


  1. The terms underneath the following headings survive the termination and expiry of this agreement: “limitation of liability”, “indemnity”, “intellectual property” and “user-generated content”.

Governing law & jurisdiction

  1. This Agreement is governed by the law of the Queensland, and the parties submit to the exclusive jurisdiction of the courts of that State.

Dispute resolution

  1. If a dispute arises out of or relates to the Terms or the Course (including any dispute as to breach or termination of the Terms or Course or as to any claim in tort, in equity or pursuant to any statute) neither party may commence any court or arbitration proceedings relating to the dispute unless they have complied with this clause except where they seek urgent interlocutory relief.
  2. The party claiming that a dispute has arisen under or in relation to the Terms or Course must give written notice to the other party specifying the nature of the dispute.
  3. On receipt of the notice referred to in this clause by that party, both parties must endeavour to other resolve the dispute expeditiously using informal dispute resolution techniques such as mediation, expert evaluation, or determination or similar techniques agreed by them.
  4. If the parties do not agree within seven days of receipt of the notice (or such further period as agreed in writing by them) as to:
  1. The dispute resolution technique and procedures to be adopted;
  2. The timetable for all steps in those procedures; and
  3. The selection and compensation of the independent person required for such technique,

then they must mediate the dispute in accordance with the mediation rules of the recognised professional association for solicitors in the State of Queensland.

  1. The president of this professional association or the president’s nominee will select the mediator and determine the mediator’s remuneration.
  2. If the mediation referred to above is not completed within four weeks of reference to a mediator either party may commence any court or arbitration proceedings relating to the dispute as they see fit.
  3. The costs of the mediation will be borne equally by the parties.


  1. These Terms constitute the entire agreement between you and us and governs your use of the Course and supersedes any prior version of these Terms between you and us with respect to the Course.
  2. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver or relinquishment to any extent of our right to assert or rely upon any such provision or right in that or any other instance, and the same shall be and remain in full force and effect.
  3. In these Terms references to the parties is to be read as references to or including, as appropriate, their respective successors, transferees and assigns as well as employees, partners, agents and related bodies corporate.
  4. If a provision, or part of a provision, of these Terms are void or voidable that provision is severable and the remainder of this Agreement has full fare and effect.
  5. You must not assign any of your obligations under the Terms without our prior written approval. We may assign our obligations under the Terms without prior notice to you.

Privacy Policy

  1. This privacy policy (‘Policy’) applies to the use of our website and use of our Facebook page or our Instagram account.
  2. In this Policy the term ‘Course’ is to be given its widest meaning and includes use of the website, including the blog, services as specified on our website, our Facebook page and our Instagram account and any material in any form (including printed, electronic or otherwise) which is provided to you by us or our employees or contractors.
  3. Your privacy is important to us. For that reason, please read the Policy carefully and contact us should you have any questions. You can contact us on via the website.
  4. We are committed to protecting the information about you that we collect, store and use when you provide it to us. We manage your information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This Privacy Policy describes how we manage any personal information we have collected about you from you.
  5. By clicking “I accept” or by accessing the website you accept the Terms, and consent to the collection, use and disclosure of your personal information in accordance with this Policy.

Collection and purpose

  1. We may collect personal information that you voluntarily submit to us when you apply to join to the Course via the Website or any other information you provide to us (whether orally, by mail, email or online); such information includes: your name; your contact details such as your telephone number, physical address and email address; your date of birth; information that allows us to process your payment to us, such as bank account details and credit card information; information about yourself such as your goals, hobbies, interests, and occupation. If you do not provide us with some of the information requested by us, you may be unable to enjoy the full functionality of the Course.
  2. We collect, hold and use your personal information for a number of purposes, including to assist us in providing the Course to you and to give you the best possible service; contact you or respond to your queries; display, update and maintain the content on the Website; send information about future events, regular email communications or newsletters (both electronic and hardcopy) outlining news, services or events; advertise our services and the Course (however, we will seek your consent before we use your photograph publicly for this purpose); for our internal administrative, marketing and planning requirements; to compile and report statistics.

Disclosure of personal information

  1. We generally do not disclose contact information about you publicly or to other third parties unless it is authorised or required by law (or when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us in relation to the Course) or as otherwise outlined in this Policy.
  2. We may display personal information about you (including your health information and your profile photograph) on our website, our Facebook page and our Instagram account. This is for the purposes of publicly profiling your fitness, displaying the results of competitions, promoting our services and the Course and encouraging other members. If you do not wish this to happen, then you must contact us.
  3. From time to time, we will also disclose your personal information (on a confidential basis) to agents and others that we use in the ordinary operation of our business, such as account and billing, shipping and fulfilment, marketing and promotion, user experience research and surveys, website hosting and support and maintenance. We will only disclose your information to the extent required for the limited purpose of the third party providing services contracted to us so that we may service you.
  4. We may also disclose aggregated data (in a form that does not identify you individually) to our advisors for the purposes of conducting market and user experience analysis.

Credit card details

  1. Any credit card details you provide to us are only stored for the purpose of processing payment and will be deleted once payment is processed and received.

 Marketing material

  1. We may use your personal information to provide you with material, promotions and communications from time to time about services and products available to you from us, or from other service providers in partnership with us, or to invite you to continue to use our services. This information will only come from us. We will not on-sell your personal information to other providers without your consent.
  2. You may opt out of receiving promotional materials from us at any time by contacting us.

Protecting and maintaining personal information

  1. We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.
  2. Certain parts of the website (such as those parts that require you to provide us with your credit card number) provides the ability for you to transmit information to our website in an encrypted form by using secure socket layer technology (SSL). However, other parts of our website are not protected by any form of encryption to protect information you send from your computer to us over the Internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk. If you have any questions regarding security you can contact us.
  3. If you use our website to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.

 Accessing personal information

  1. It is your responsibility to advise us of any changes to your personal details to ensure we can keep our records accurate and up to date. If you believe that the personal information we hold about you is incorrect, you are entitled to request amendment of such information. You may also request that we delete the personal information that we hold about you. Please note that if we delete your contact information, we may not be able to provide you with the Course.
  2. If you request us not to use personal information in a particular manner or at all, we will adopt reasonable measures to observe your request but we may, to the extent permitted by law, still use or disclose your information if you subsequently consent to the disclosure or we believe the use or disclosure is reasonably necessary to assist a law enforcement agency or as otherwise required or authorised by law. If you know the information we hold about you is not accurate or complete, please notify us.

 Privacy concerns

  1. If you have any concerns about how we handle your personal information or require further information, please contact us. Please contact us if you no longer consent to receiving marketing material from us, or to the posting of your personal information on our website.
  2. We may change this document from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Website prior to the change becoming effective. Although we intend to observe this policy at all times, it is not legally binding on us in any way. From time to time we may regard it as necessary or desirable to act outside the policy. We may do so, subject only to any statutory rights you have under the Privacy Act or other applicable legislation. We encourage you to regularly review this statement to inform yourself of any amendments.



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